How do I return an item?
General Customer Service Info: www.nauticalantiques.com PO Box 401 Jonesport, ME 04649 P: 800-996-5655 or 207-497-5655 bsund@nauticalantiques.com
Refund/Return Policy:
Original
sales receipt must accompany returns.
We
accept returns for exchange or refund 25 calendar days after delivery of the
product. At our sole discretion after 25 calendar days, we will offer an exchange
or store credit only. Items must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:
- without showing signs of wear or
damage in any way
- within 25 calendar days of the
delivery date (after 25 days no returns are allowed)
- must not be a special order or a
custom order
- unless noted that it cannot be
returned or has a different return policy time period other than that 25 days
noted in that item's particular item description.
If an
item is received damaged or is incorrectly shipped by us please contact Customer
Support immediately. Items that are defective and shipped from us or items that
you did not order but received from us will qualify for store credit or a cash
refund.
Refunds
are contingent upon inspection of item(s) once we receive it.
There is
a 15% restocking fee for returned items that are not being exchanged and are not
damaged. Again you MUST contact us within 25 days if you intend to return ANY
item back to our store. Items returned to us AFTER 25 days and WITHOUT contacting
us will NOT be refunded.
Customer is responsible for all
shipping costs if seller is not at fault.
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